FAQ

What are the shipping times for your products?
We take 2-4 days to process your order and then 2 to 3 weeks for you.

Do you ship all over the world?
Yes, absolutely. We ship worldwide.

Where do we ship your product?
Our offices are located in Quebec, Canada. Our international warehouse is located in China.

Do you provide tracking / tracking information for the product?
Yes, wait 3 days after your order and ask us via contact.shapefit@gmail.com
Missing some items from my order, what's going on?
Our products are shipped separately according to your order. If this is contained for example items from two different warehouses, there will be two deliveries. The rest of the order is coming soon.

I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact.shapefit@gmail.com and we will send you a similar replacement item as soon as possible.


Where are you located?
We are located in Québec.


I still have not received my order. What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help in tracing your package or want to learn more about that.

please contact us by email at the following address: 

contact.shapefit@gmail.com

Do you have a refund policy?
We do our best to solve any problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and the product (s) concerned are not sold. . For more information, please read more about our refund policy refund policy link